FAQ

Getting started is simple - click on the ‘Pricing’ page, choose your plan and you'll be set up in minutes, connected to Stripe for payment processing, and be ready to create your first event.

Follow our Event Creation Wizard to quickly set up your event - add categories, pricing, and registration options in just a few steps. Once created, you can easily fine-tune everything from your eventplus dashboard. Our team is always happy to help, we can guide you through setup or handle the entire process for you.

You can easily copy a previous event, update the dates, pricing, and details, and launch again - all your settings, including categories and merchandise carry over for a quick setup each time.

eventplus lets you create unlimited categories with custom pricing, age limits, and eligibility rules.

Yes! You can set any number of price tiers which update automatically by date or when a registration limit is reached for a price tier.

Age groups are calculated automatically based on the participant’s date of birth and sex.

Yes, organisers can create an age override code which will bypass the age restrictions - for example, to allow younger entrants with approval.

Once an event reaches capacity, it automatically closes registration or redirects participants to a waitlist (if enabled).

Yes, waitlists can be turned on per category, allowing you to manage overflow registrations and invite participants when spaces open.

Absolutely. eventplus is built to handle high-traffic registration surges during sell-outs and early-bird launches. Talk with us about your requirements.

You can auto-assign identifiers like bibs, chips, or race plates, or manually allocate them closer to the event date. Categories can each have their own number range, or ranges can be shared. Numbers can be optionally recycled (to be reallocated) from withdrawn participants.

A Team is a fixed number of people registering together for one entry fee — for example, a relay or adventure racing team. The team is created and paid for by a Team Captain, who can then invite members to join, or complete all registrations on their behalf (common for family teams). In contrast, a Group is more flexible - it’s designed for clubs, workplaces, or schools to bring together an unlimited number of participants under one banner. (See the Group FAQ below for more details.)

Yes - participants can update their details, transfer their entry, or change categories themselves, paying any difference in fees if required. Event teams can also make these updates directly through the dashboard.

Yes - you can add merchandise items directly to the registration flow and manage stock levels automatically. Participants can also return later to purchase additional items linked to their registration. Merchandise delivery and dispatch can be tracked and recorded easily through your dashboard.

Yes, you can setup discount codes for your participants and set restrictions on the code usage.

Yes - if you offer participants the chance to enter more than one option (for example, a Saturday race and a Sunday event), eventplus can automatically apply a discount when both are selected.

eventplus supports multi-person entries and combined payments, so families can register in one simple process. You can also offer incentives for family registrations by automatically applying discounts when certain criteria are met.

Participants can register as part of a group, with a group administrator managing entries and payments on behalf of members. Groups can be set up so the administrator pays for everyone, participants pay individually, or costs are split between both. Discounts can also be applied automatically or customised for specific groups.

Yes - you can display accommodation options on an interactive map, allowing participants to explore options and click through to make a booking directly.

eventplus supports major credit cards, Apple Pay, Google Pay, and Afterpay, all processed securely through Stripe or Windcave. Some events choose to also offer bank transfer as an option.

Yes, you can choose whether to absorb the processing fee or automatically pass it on to participants as a booking fee. Please note that some regions have specific regulations about what can be included in these fees, so it’s best to check local laws before applying surcharges.

Refunds can be issued in full or in part directly through the eventplus dashboard. This will return the funds to your participants bank account.

Refunds can be a both a financial and time consuming burden. You can offer optional refund protection, giving participants peace of mind while reducing the admin and financial burden for your team.

Payments are processed immediately into your Stripe account with all fees deducted automatically.

Use built-in transaction and payout reports for quick, accurate reconciliation. You can also set up Accounting Codes to align with your chart of accounts, making it easy to match data with your accounting system.

Add fundraising directly into your registration flow to support charities or event causes. Participants will automatically receive a personal fundraising page, making it easy to start collecting donations right away. Your event also gets a dedicated fundraising portal - featuring charity breakdowns, top fundraiser leaderboards, and full campaign insights.

Yes - absolutely! You can easily collect donations by adding a donation question with a set or optional amount, or by including it as a product in your registration flow.

Yes, you can recognise returning participants with achievements based on their results or number of registrations. Achievements are displayed to participants as they register and automatically update after each completed event or new registration, helping to keep them motivated and engaged.

Track campaign performance, share referral links, and use integrated email tools to reach and engage your participants.

eventplus includes built-in analytics and optional Google Analytics 4 and Meta integration for full visibility into visits, conversions, and campaigns.

Yes, eventplus clients receive some complimentary promotion through Sportzhub.com , including exposure in newsletters and social media posts. We also recommend partnering with a charity - it’s a win-win that helps raise funds while boosting event visibility through the charity’s own networks.

Our registration forms are clean, mobile-friendly, and support saved accounts for returning participants with fast, secure payment options. The registration flow can also be configured to show only relevant questions - based on factors like category, age, gender, or responses to earlier questions, making the process quick and intuitive.

Yes - they can log in to update information, change category, transfer their registration (if enabled), or check event details anytime.

Use integrated email updates, loyalty programs, and achievements to keep your community connected and coming back. You can also set up challenges that encourage participants to complete activities or update details in the lead-up to your event - helping build excitement and engagement along the way.

Our platform supports multi-person and group registrations, so families or teams can sign up and pay together in one step.

Yes - your eventplus dashboard gives you a clear overview of registrations, payments, merchandise, and key stats in real time. Quick-glance widgets and graphs make it easy to track progress, spot trends, and stay on top of your event at a glance.

Yes - eventplus includes detailed graphs that compare registrations or revenue against any previous occurrence of the same event. You can view comparisons based on when registrations opened or relative to the event date, and even drill down to specific category-level year-on-year trends.

Yes - export participant, financial, or merchandise data at any time to Excel or view it on screen. Data can easily be shared with others such as merchandise or timing providers.

You can show a live participant list directly on your website, automatically updating as new participants register.

Yes, absolutely. eventplus can share data with all timing providers, supporting various formats and direct links. Participant data is automatically updated as new registrations or changes occur. Even more integration tools are on the way.

Use Workflows for quick participant lookups or QR scanning to instantly view key details and check in participants as they arrive. It’s fast, accurate, and keeps your event-day process running smoothly.

We’re here to help! You can contact our support team anytime for quick assistance - whether it’s setup guidance, troubleshooting, or advice on best practices. We’re hands-on and happy to jump in when you need us.

Not at all. Most organisers are up and running within minutes. We can do as much or little of the setup for you (no charge) and you can gradually come up to speed without delaying getting registrations open.

Just ask! We regularly enhance our platform based on organiser feedback. If there’s a feature or workflow you’re looking for, our team can often suggest a solution - or work with you to add it to our roadmap.